REFUND POLICY

INCORRECT OR FAULTY GOODS

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by us, Active Elite, within 30 days.

Once we receive your item/s, we will thoroughly inspect the item/s and promptly notify you that your return has been received. We will immediately notify you on the status of your refund upon completion of inspection.

If the refund is approved, we will initiate a refund to your credit card, or original method of payment.

You should receive the credit within a few days, depending on your card issuer’s policies.

Please do kindly note, that you the customer, are responsible for the costs associated with the return of any item/s to our warehouse. Any returned item/s are your property and remain your responsibility until item/s reach our warehouse.

SHOP

Add items to your cart and checkout for free.

TRY

Your trial starts when your order is delivered.

pAY

Securely pay for what you keep and simply return the rest.

HOW IT WORKS

Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

You will only be charged for the items you choose to keep after finalising your order.

The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.

Please note this service is currently only available in Australia and for our full priced items (no sale).