SHIPPING POLICY

Thank You for Choosing ACTIVE ELITE!

Domestic:

Your shopping experience at ACTIVE ELITE is greatly appreciated.

Orders are diligently processed within 2-3 business days, Monday to Friday. During new releases, restock events, and sale periods, we kindly request an additional 3-5 business days to ensure optimal delivery.

All purchases are dispatched from our Brisbane warehouse, Australia, using our trusted delivery service.

For orders under $99.00 a standard flat rate of $10.00 applies nationwide.

Enjoy the perk of free shipping for orders valued at $99.00 and above (please note, this is applicable to Australia only).

As an added delight, we also offer free local delivery. Simply enter your post code to check eligibility.  

Anticipate delivery within 3-7 business days, contingent on your location within Australia.

For express shipping, a flat rate of $15.00 ensures a quicker transit nationwide. Expect express orders to arrive within 1-3 business days, depending on your location within Australia.

Upon dispatch, you'll receive an email confirming your shipment, accompanied by your tracking number/s.

International:

For our international friends, kindly note that ACTIVE ELITE is not accountable for customs and taxes imposed on your order. All fees arising post-shipping, including tariffs and taxes, rest solely with the customer.

Should delivery be declined for any reason, leading to the item's return to us, your order will be refunded, minus the original shipping charges.

We highly recommend liaising with your local customs office to determine applicable taxes and associated costs.

For our valued neighbours in New Zealand, a flat rate of $15.00 ensures delivery within 10-16 working days.

Asia Pacific, North America, and Western Europe enjoy a flat rate of $16.00, with anticipated delivery spanning 10-28 working days

For any regions in Western Europe, enjoy a flat rate of $18.00, with an anticipated delivery time frame of 10-28 working days.

A flat rate of $30.00, calculated in $AUD, applies to all other regions, granting a projected delivery period of 14-30 working days.

Please be advised that factors such as the impact of COVID-19, courier delays, logistics adjustments, and inclement weather could potentially lead to delivery delays.

We're committed to delivering the utmost customer satisfaction. Should you encounter any delivery-related concerns, our team is here to assist at contactus@activeelite.com.au.

Once again, thank you for entrusting your shopping journey to ACTIVE ELITE. We're dedicated to ensuring your experience is exceptional from start to finish.