Shipping policy

Because getting your Active Elite pieces should be as effortless as wearing them. 

At Active Elite, we want your shopping experience to feel seamless and supportive from the moment you place your order to the moment your new pieces arrive.

We send orders from Australia using Australia Post, with tracking provided once your parcel has been dispatched.

Order Processing

We aim to pack and dispatch orders within 2 business days.

Business days are Monday to Friday, excluding Australian public holidays. Processing time is separate from the delivery time shown at checkout.

Once your order has been dispatched, we’ll send you a confirmation email with your tracking details.

During busy periods, public holidays or unforeseen disruptions, processing may take a little longer. If we become aware of a significant delay with your order, we’ll contact you.

Australian Shipping

We ship Australia-wide using Australia Post.

Standard Shipping

• Orders under $99, after discounts: $12 standard shipping.
• Orders of $99 or more, after discounts: free standard shipping.

Express Shipping

• $15 express shipping, where available.

Your available shipping options and estimated delivery times will be shown at checkout. Delivery estimates begin after your order has been dispatched and may vary depending on your location.

We can deliver to Australian PO Boxes where the selected Australia Post service accepts them.

International Shipping

We ship to selected international destinations using Australia Post. Available destinations and shipping options are shown at checkout.

International shipping rates vary depending on your destination and the packed weight of your order. Your shipping cost will be calculated and displayed at checkout before you place your order.

Some destinations or services may be temporarily unavailable due to Australia Post service disruptions, transport limitations or other restrictions. If we cannot ship to your selected destination, checkout may not offer a shipping option.

International Delivery Times

Estimated delivery times vary by destination and will be shown at checkout where available. These estimates apply after dispatch and do not include our order processing time.

International parcels may take longer to arrive due to customs clearance, local postal services, public holidays or other disruptions. Delivery estimates are a guide and are not guaranteed.

You can check Australia Post’s international delivery times and destination guide for further information.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other fees in the destination country.

These charges are determined by the relevant authorities and, unless clearly stated otherwise at checkout, are the customer’s responsibility. They may be collected before or when your parcel is delivered.

Customs requirements and charges differ between countries. Please check with your local customs authority before ordering if you’re unsure what may apply.

New Zealand

New Zealand customers can use the New Zealand Customs duty estimator for guidance on potential charges. GST and other charges may depend on the value of the goods and how the purchase is processed.

If a Parcel Is Returned

If you decline to pay an applicable customs charge and your parcel is returned to us, please contact us so we can discuss the available options. Any return shipping or other applicable costs will be explained before a refund is processed, subject to your rights under applicable consumer law.

Delivery Questions or Issues

Please check that your delivery address is correct before completing your order. If you notice an error after placing your order, contact us as soon as possible at contactus@activeelite.com.au. We’ll do our best to help, although changes may not be possible once your parcel has been dispatched.

If your parcel is delayed, missing or arrives damaged, please contact us with your order number and details. We’ll help investigate the issue and work with you towards an appropriate resolution.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Returns and Exchanges

For information about returns, refunds and exchanges, please see our Returns, Refunds & Exchange Policy.

Orders placed through Try With Mirra may follow a separate process. Please refer to our Try With Mirra FAQ for details.

Need Help?

We’re here to help with any delivery questions. 💌

Email us at contactus@activeelite.com.au and we’ll get back to you as soon as we can.

Thank you for choosing Active Elite to be part of your wellness journey. Every parcel we send is packed with care and a whole lot of love. 💕

You move. We deliver. Let’s go. ✨