Frequently Asked Questions
Weβre Here To Help π
Shopping for activewear should feel supportive β not stressful.
Whether youβre wondering about sizing, fit, Try Before You Buy or finding the right pieces for your lifestyle, weβre here to help make the process feel easy and comfortable.
And if you ever need extra support, simply reach out β weβre always happy to help.
FIT & SIZING
Iβm worried about sizing β what if I choose the wrong size?
We understand that finding activewear that truly fits can feel frustrating β especially when every brand fits differently.
Thatβs exactly why we offer:
β detailed size guides
β Try Before You Buy
β easy exchanges
β personalised support if you need help choosing
Our pieces are designed for real women and real bodies, and weβre always happy to help you find the fit that feels best for you.
WHO WE DESIGN FOR
Who is Active Elite designed for?
Active Elite was created for women navigating real life.
Busy mums.
Women rebuilding confidence.
Women wanting comfort without sacrificing style.
Women who want activewear that supports their body β exactly as it is today.
Our pieces are designed for everyday movement, real bodies and real life.
WHAT MAKES ACTIVE ELITE DIFFERENT?
What makes Active Elite different?
We believe activewear should feel supportive β physically and emotionally.
Unlike many activewear brands focused on unrealistic standards or gym culture, Active Elite creates comfort-first pieces designed for real women living real lives.
Our focus is:
β comfort-first fits
β confidence without pressure
β inclusive sizing
β wearable everyday styles
β emotional wellbeing through movement and self-confidence
TRY BEFORE YOU BUY
Why do we offer Try Before You Buy?
Because we know shopping online can feel stressful β especially when it comes to activewear.
Try Before You Buy allows women to try pieces comfortably at home before committing, so finding the right fit feels easier, safer and more supportive.
No pressure.
No guessing.
Just confidence-first shopping.
For more information please check out our Try With Mirra page
BODY CONFIDENCE
I struggle with body confidence β where should I start?
You are not alone π
Active Elite was built from lived experience, and we understand how vulnerable activewear shopping can sometimes feel.
We recommend starting with our comfort-first essentials like:
β Motivator Leggings
β Everyday Essentials Tee
β Everyday Hood Jacket
Pieces designed to feel soft, supportive and easy to wear while helping women feel more comfortable and confident in their bodies again.
Is Active Elite only for workouts?
Not at all.
Our pieces are designed for real life β from school runs and coffee catch-ups to walks, errands, travel and everyday comfort.
Because activewear should fit into your lifestyle, not just your workouts.
SHIPPING & DELIVERY
Do you offer shipping Australia-wide?
Yes π We ship Australia-wide so women everywhere can enjoy comfort-first activewear designed for real life.
We also offer FREE standard shipping on all Australian orders over $99.
Do you ship internationally?
Yes β we do ship internationally π
Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
For more detailed information, please refer to our Shipping Policy.
How long will my order take to arrive?
We know how exciting it is waiting for your Active Elite pieces π
Orders are typically dispatched within 1β2 business days.
Once shipped, delivery timeframes will vary depending on your location and shipping method selected at checkout.
Youβll receive tracking details via email as soon as your parcel is on its way.
How do I track my order?
Once your order has been shipped, youβll receive an email with your tracking information so you can follow your parcel every step of the way π¦
If you havenβt received tracking details after a few business days, please contact us and weβll happily help.
RETURNS & EXCHANGES
Iβm not completely happy with my order. Can I return it?
Not completely in love? Thatβs okay, lovely β it happens π
We happily accept returns within 30 days of delivery, provided your items are:
β unworn
β unwashed
β tags still attached
Once tags have been removed, the garments are officially yours.
You can read our full Returns Policy for more information.
Do you offer exchanges?
Yes π
We understand finding the right fit can sometimes take trial and error β especially with activewear.
We happily offer exchanges on eligible items to help you find pieces that feel comfortable and supportive for your body.
Do I have to pay return shipping?
For Australian customers:
β Exchanges and store credits include a free return shipping label.
β Refund requests incur a $7 prepaid shipping label fee.
For international returns, please refer to our Returns Policy.
What if I received a faulty item?
Weβre so sorry if this has happened.
Please contact us as soon as possible at:
π contactus@activeelite.com.au
Or visit our Contact page and our team will help resolve this for you as quickly as possible.
What if an item is missing from my parcel?
Firstly β we are so sorry π
Please contact us at:
π contactus@activeelite.com.au
Or submit a request through our Contact page.
A member of our team will assist you within 24β48 hours.
ORDERS
Can I make changes to my order after placing it?
Once your order has been placed and your confirmation email has been sent, weβre unfortunately unable to amend or cancel the order.
If you need help with an exchange or return after receiving your items, please refer to our Returns Policy or contact our support team.
ACTIVEWEAR CARE
How do I care for my Active Elite pieces?
Your activewear deserves a little love too π
To keep your pieces feeling soft, supportive and long-lasting, we recommend:
β Cold gentle machine wash
β Wash with similar colours
β Avoid bleach and fabric softeners
β Air dry in the shade
β Avoid tumble drying where possible
Treat your pieces gently and theyβll continue supporting you through every season of life.
PAYMENT & SECURITY
Is it safe to shop on your website?
Absolutely π
Our website uses secure payment technology to ensure your personal and payment information is protected at all times.
What payment methods do you accept?
We currently accept:
β Visa
β Mastercard
β American Express
β PayPal
β Afterpay
β Klarna
β Zip Pay
β Apple Pay
β Google Pay
β Stripe
So you can choose the payment option that feels easiest and most flexible for you π
STILL UNSURE?
Still Unsure? Weβre Here To Help π
We know finding activewear that feels comfortable and supportive can sometimes feel overwhelming.
If you need help with sizing, styling or choosing the right pieces for your lifestyle, our team is always happy to help.
Because every woman deserves to feel comfortable and confident in what she wears.