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Frequently Asked Questions

We’re Here To Help πŸ’›

Shopping for activewear should feel supportive β€” not stressful.

Whether you’re wondering about sizing, fit, Try Before You Buy or finding the right pieces for your lifestyle, we’re here to help make the process feel easy and comfortable.

And if you ever need extra support, simply reach out β€” we’re always happy to help.

FIT & SIZING

I’m worried about sizing β€” what if I choose the wrong size?

We understand that finding activewear that truly fits can feel frustrating β€” especially when every brand fits differently.

That’s exactly why we offer:
βœ” detailed size guides
βœ” Try Before You Buy
βœ” easy exchanges
βœ” personalised support if you need help choosing

Our pieces are designed for real women and real bodies, and we’re always happy to help you find the fit that feels best for you.

WHO WE DESIGN FOR

Who is Active Elite designed for?

Active Elite was created for women navigating real life.

Busy mums.

Women rebuilding confidence.

Women wanting comfort without sacrificing style.

Women who want activewear that supports their body β€” exactly as it is today.

Our pieces are designed for everyday movement, real bodies and real life.

WHAT MAKES ACTIVE ELITE DIFFERENT?

What makes Active Elite different?

We believe activewear should feel supportive β€” physically and emotionally.

Unlike many activewear brands focused on unrealistic standards or gym culture, Active Elite creates comfort-first pieces designed for real women living real lives.

Our focus is:
βœ” comfort-first fits
βœ” confidence without pressure
βœ” inclusive sizing
βœ” wearable everyday styles
βœ” emotional wellbeing through movement and self-confidence

TRY BEFORE YOU BUY

Why do we offer Try Before You Buy?

Because we know shopping online can feel stressful β€” especially when it comes to activewear.

Try Before You Buy allows women to try pieces comfortably at home before committing, so finding the right fit feels easier, safer and more supportive.

No pressure.
No guessing.
Just confidence-first shopping.

For more information please check out our Try With Mirra page

BODY CONFIDENCE

I struggle with body confidence β€” where should I start?

You are not alone πŸ’›

Active Elite was built from lived experience, and we understand how vulnerable activewear shopping can sometimes feel.

We recommend starting with our comfort-first essentials like:

βœ” Motivator Leggings
βœ” Everyday Essentials Tee
βœ” Everyday Hood Jacket

Pieces designed to feel soft, supportive and easy to wear while helping women feel more comfortable and confident in their bodies again.

Is Active Elite only for workouts?

Not at all.

Our pieces are designed for real life β€” from school runs and coffee catch-ups to walks, errands, travel and everyday comfort.

Because activewear should fit into your lifestyle, not just your workouts.

SHIPPING & DELIVERY

Do you offer shipping Australia-wide?

Yes πŸ’› We ship Australia-wide so women everywhere can enjoy comfort-first activewear designed for real life.

We also offer FREE standard shipping on all Australian orders over $99.

Do you ship internationally?

Yes β€” we do ship internationally 🌏

Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.

For more detailed information, please refer to our Shipping Policy.

How long will my order take to arrive?

We know how exciting it is waiting for your Active Elite pieces πŸ’•

Orders are typically dispatched within 1–2 business days.

Once shipped, delivery timeframes will vary depending on your location and shipping method selected at checkout.

You’ll receive tracking details via email as soon as your parcel is on its way.

How do I track my order?

Once your order has been shipped, you’ll receive an email with your tracking information so you can follow your parcel every step of the way πŸ“¦

If you haven’t received tracking details after a few business days, please contact us and we’ll happily help.

RETURNS & EXCHANGES

I’m not completely happy with my order. Can I return it?

Not completely in love? That’s okay, lovely β€” it happens πŸ’›

We happily accept returns within 30 days of delivery, provided your items are:

βœ” unworn
βœ” unwashed
βœ” tags still attached

Once tags have been removed, the garments are officially yours.

You can read our full Returns Policy for more information.

Do you offer exchanges?

Yes πŸ’•

We understand finding the right fit can sometimes take trial and error β€” especially with activewear.

We happily offer exchanges on eligible items to help you find pieces that feel comfortable and supportive for your body.

Do I have to pay return shipping?

For Australian customers:

βœ” Exchanges and store credits include a free return shipping label.

βœ” Refund requests incur a $7 prepaid shipping label fee.

For international returns, please refer to our Returns Policy.

What if I received a faulty item?

We’re so sorry if this has happened.

Please contact us as soon as possible at:
πŸ’Œ contactus@activeelite.com.au

Or visit our Contact page and our team will help resolve this for you as quickly as possible.

What if an item is missing from my parcel?

Firstly β€” we are so sorry πŸ’›

Please contact us at:

πŸ’Œ contactus@activeelite.com.au

Or submit a request through our Contact page.

A member of our team will assist you within 24–48 hours.

ORDERS

Can I make changes to my order after placing it?

Once your order has been placed and your confirmation email has been sent, we’re unfortunately unable to amend or cancel the order.

If you need help with an exchange or return after receiving your items, please refer to our Returns Policy or contact our support team.

ACTIVEWEAR CARE

How do I care for my Active Elite pieces?

Your activewear deserves a little love too πŸ’•

To keep your pieces feeling soft, supportive and long-lasting, we recommend:

βœ” Cold gentle machine wash
βœ” Wash with similar colours
βœ” Avoid bleach and fabric softeners
βœ” Air dry in the shade
βœ” Avoid tumble drying where possible

Treat your pieces gently and they’ll continue supporting you through every season of life.

PAYMENT & SECURITY

Is it safe to shop on your website?

Absolutely πŸ’›

Our website uses secure payment technology to ensure your personal and payment information is protected at all times.

What payment methods do you accept?

We currently accept:

βœ” Visa
βœ” Mastercard
βœ” American Express
βœ” PayPal
βœ” Afterpay
βœ” Klarna
βœ” Zip Pay
βœ” Apple Pay
βœ” Google Pay
βœ” Stripe

So you can choose the payment option that feels easiest and most flexible for you πŸ’•

STILL UNSURE?

Still Unsure? We’re Here To Help πŸ’›

We know finding activewear that feels comfortable and supportive can sometimes feel overwhelming.

If you need help with sizing, styling or choosing the right pieces for your lifestyle, our team is always happy to help.

Because every woman deserves to feel comfortable and confident in what she wears.

πŸ’Œ contactus@activeelite.com.au

TRY BEFORE YOU BUY
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Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
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Please note: Processing your exchange may take up to one minute after placing your order.